Effective Date: July 5, 2025
Last Updated: July 5, 2025
1. Introduction
Minneapolis CO Emergency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mplscoemergency.com/ (the “Website”) or use our services.
IMPORTANT: This Privacy Policy applies to information collected through our website only. For emergency situations, please call 911 immediately. Information shared during actual emergency calls or services may be subject to different privacy protections and disclosure requirements under applicable emergency services laws.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Emergency Contact Details: Information about emergency contacts you provide
- Service Request Information: Details about emergency services requested or inquired about
- Account Information: Username, password, and other account credentials if you create an account
- Communication Records: Records of correspondence, including emails, phone calls, and messages
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, click-through rates, referral sources
- Location Information: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Emergency-Related Information
In the course of providing emergency services, we may collect:
- Incident Reports: Details of emergency situations and responses
- Medical Information: Basic health information relevant to emergency response (collected only when necessary)
- Location Data: Precise location information during emergency situations
- Communication Logs: Records of emergency communications and dispatches
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Emergency Services
- Responding to emergency requests and providing appropriate services
- Coordinating with other emergency response agencies
- Maintaining records required by law for emergency services
- Improving emergency response times and effectiveness
3.2 Website Operations
- Providing and maintaining our website and services
- Processing and responding to inquiries and requests
- Sending administrative communications about our services
- Analyzing website usage to improve user experience
3.3 Legal and Safety Purposes
- Complying with legal obligations and regulatory requirements
- Protecting our rights and the rights of others
- Preventing fraud and ensuring website security
- Investigating and preventing illegal activities
4. How We Share Your Information
4.1 Emergency Response Partners
We may share information with:
- 911 Dispatch Centers: For coordinating emergency responses
- Fire Departments: When fire services are required
- Police Departments: When law enforcement is needed
- Medical Services: When medical assistance is required
- Other Emergency Agencies: As necessary for comprehensive emergency response
4.2 Legal Requirements
We may disclose information when required by law, including:
- Court Orders: In response to valid legal process
- Law Enforcement: When required by legal authorities
- Public Safety: To protect public health and safety
- Regulatory Compliance: To meet emergency services regulations
4.3 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Data analysis and reporting
- Communication services
- Payment processing (if applicable)
- Security services
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Security Monitoring: Regular monitoring for unauthorized access or breaches
- Staff Training: Regular training on privacy and security best practices
- Secure Storage: Information stored in secure, access-controlled environments
6. Data Retention
We retain your information for as long as necessary to:
- Emergency Records: As required by applicable emergency services laws and regulations
- Website Data: For the duration of your use of our services plus a reasonable period thereafter
- Legal Requirements: As required by law or for legitimate business purposes
- Communication Records: Typically retained for 3-7 years unless longer retention is required
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
7.1 General Rights
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal limitations)
- Portability: Request transfer of your information to another service
- Objection: Object to certain uses of your information
7.2 Marketing Communications
- Opt-Out: Unsubscribe from marketing emails at any time
- Communication Preferences: Update your communication preferences
7.3 Limitations
Some rights may be limited by:
- Emergency services legal requirements
- Public safety considerations
- Legal obligations for record keeping
- Ongoing emergency situations
8. Cookies and Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Security Cookies: Help protect against fraud and security threats
8.2 Your Cookie Choices
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.
11. International Users
If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Providing notice through our website or services
13. Emergency Information Disclaimer
IMPORTANT REMINDER: This Privacy Policy does not apply to information shared during actual emergency situations. When you call 911 or interact with emergency responders, different privacy protections and disclosure requirements may apply under federal, state, and local emergency services laws.
14. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Minneapolis CO Emergency
Website: https://mplscoemergency.com/
Email: info@mplscoemergency.com
Phone: (651) 403-6300
Address: Minneapolis
Privacy Officer: Mike
For emergency situations, always call 911 immediately.